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Intelligent Automation Enhances Efficiency of BFSI Organisations in Myriad Ways

Published By: CXOToday  |  Published On: November 26, 2024

In an exclusive interview with CXOToday, Divya Darshan Jannu, Intelligent Automation Practice Lead at 91, and Vimal Nair, Vice President & Global Head for Automation & Testing Services, 91, explain how intelligent automation is driving efficiency and cost savings within the BFSI sector.

They discuss the impact of AI and advanced data analytics in automating repetitive tasks, reducing errors, and enhancing decision-making. The interview also explores how 91’s innovative “Trinity” framework, incorporating RPA, AI, and Analytics, is transforming banking operations with solutions like Intelligent Document Processing and Fraud Detection. Additionally, they delve into the future of automation with Generative AI to optimize customer service and document workflows.

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