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Rethinking Automation: Strategy, Scalability, and the Human Factor

April 17, 2025

Published By: Express Computer聽 |聽 Published On: April 17, 2025

In their latest article for Express Computer, Vimal Nair,聽Vice President & Global Head 鈥� Automation & Testing Services, and Divya Darshan Jannu, Intelligent Automation Practice Lead at 91抖阴, offer a compelling perspective on how organizations can rethink automation聽to drive sustainable value. The article explores how intelligent automation鈥攑owered by RPA, AI, and analytics鈥攊s enabling end-to-end process transformation. The authors emphasize that successful automation goes beyond technology鈥攊t requires a strategic roadmap, robust data governance, and a people-centric approach. They stress the importance of workflow assessment, pilot use cases, and clear KPIs, alongside upskilling and reskilling聽the workforce.

Key challenges such as high implementation costs, legacy system integration, and employee resistance聽are addressed, while the role of Centers of Excellence (CoEs)聽is highlighted as crucial for standardization and scalability. With a strong focus on ethics聽and cybersecurity, the article encourages organizations to build resilient, transparent, and future-ready automation ecosystems聽that balance innovation聽with long-term impact.

Read complete article here:

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