Case Studies Archives - 91¶¶Òõ /tag/case-study/ IT Consulting, Strategy & Outsourcing Services Company Thu, 28 May 2026 06:25:59 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.5 /wp-content/uploads/2020/03/itc-logo.png Case Studies Archives - 91¶¶Òõ /tag/case-study/ 32 32 An Indian Life Insurer Enables Smarter Customer Engagement with AI-Powered Prospect Profiling /case-study/ai/an-indian-life-insurer-enables-smarter-customer-engagement-with-ai-powered-prospect-profiling/ Thu, 28 May 2026 06:25:59 +0000 /?post_type=resource&p=49454 The post An Indian Life Insurer Enables Smarter Customer Engagement with AI-Powered Prospect Profiling appeared first on 91¶¶Òõ.

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Executive Summary

To help sales advisors engage customers more effectively, 91¶¶Òõ implemented an AI-powered customer profiling solution integrated with the client’s CRM platform. By combining silent APIs, publicly available data, and GenAI-driven insight generation, the solution enabled sales teams to better understand customer interests, behaviors, and priorities before the first interaction, leading to more personalized conversations and improved engagement outcomes.

Business Challenge

Improving customer engagement with better prospect intelligence for sales advisors.

One of India’s leading life insurance providers wanted to enhance the effectiveness of its sales teams by enabling more informed and personalized customer interactions. Sales advisors often had limited context about prospects before the first engagement, making it difficult to tailor conversations based on customer interests, financial priorities, or life-stage requirements.

  • Lack of customer context before engagement
  • Manual effort to gather publicly available customer information
  • Limited personalization during initial sales conversations
  • Inconsistent prospect profiling across sales teams

The business needed an AI-driven customer intelligence framework that could generate actionable prospect insights quickly while maintaining strict privacy and compliance standards.

Business Challenge

Improving customer engagement with better prospect intelligence for sales advisors.

One of India’s leading life insurance providers wanted to enhance the effectiveness of its sales teams by enabling more informed and personalized customer interactions. Sales advisors often had limited context about prospects before the first engagement, making it difficult to tailor conversations based on customer interests, financial priorities, or life-stage requirements.

  • Lack of customer context before engagement
  • Manual effort to gather publicly available customer information
  • Limited personalization during initial sales conversations
  • Inconsistent prospect profiling across sales teams

The business needed an AI-driven customer intelligence framework that could generate actionable prospect insights quickly while maintaining strict privacy and compliance standards.

Our Solution

  • Implemented a GenAI-powered customer profiling solution directly integrated into the client’s CRM ecosystem
  • Leveraged silent APIs to aggregate publicly available customer information from social media platforms, websites, blogs, job portals, company websites, and e-commerce footprints
  • Processed collected data through a data enrichment pipeline that performed cleansing, deduplication, relevance scoring, entity tagging, and sentiment analysis
  • Advanced AI models generated customer personas, professional summaries, behavioral insights, conversation cues, and recommended engagement strategies for sales advisors
  • Incorporated privacy safeguards, role-based access controls, audit logging, and compliance measures aligned with applicable data protection standards

Key Results and Benefits

  • Improved customer engagement, sales effectiveness, and operational efficiency
  • Automated prospect research and customer insight generation to improve sales productivity
  • Personalized and relevant conversations aligned to customer interests, behaviors, and financial goals
  • Actionable conversation cues, behavioral summaries, and tailored product recommendations for AI-driven decision support
  • Governance, monitoring, and compliance controls for secure and responsible use of publicly available customer data

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

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Building a Cloud-Native Payment Orchestration Platform to Accelerate Global Merchant Onboarding /case-study/cloud-services/building-a-cloud-native-payment-orchestration-platform-to-accelerate-global-merchant-onboarding/ Tue, 12 May 2026 12:53:16 +0000 /?post_type=resource&p=49368 The post Building a Cloud-Native Payment Orchestration Platform to Accelerate Global Merchant Onboarding appeared first on 91¶¶Òõ.

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Executive Summary

Discover how a global payments provider built a cloud-native SaaS payment orchestration platform that reduced onboarding from days to hours, simplified integrations, and delivered 99.99%+ availability worldwide.

Business Challenge

  • Complex integrations across multiple payment methods, regions, and partners
  • Slow onboarding of new payment options impacting time‑to‑market
  • Scalability limitations with legacy and tightly coupled architectures
  • High operational overhead in maintaining multiple integrations and deployments

Business Challenge

  • Complex integrations across multiple payment methods, regions, and partners
  • Slow onboarding of new payment options impacting time‑to‑market
  • Scalability limitations with legacy and tightly coupled architectures
  • High operational overhead in maintaining multiple integrations and deployments

Our Solution

  • Designed and engineered a cloud‑native payment orchestration platform using a micro-services architecture
  • Built a single‑API integration layer to simplify onboarding and management of multiple payment methods
  • Implemented CI/CD pipelines and containerized workloads for rapid releases and scalability
  • Enabled multi‑region deployment to support global growth and performance

Key Results and Benefits

  • Faster onboarding of payment methods and partners
  • Improved scalability and platform resilience
  • Reduced engineering and operational complexity
  • Accelerated product releases and regional expansion

Impact Metrics

0 Days → Hours

Reduction in onboarding time

0 %+

Platform availability

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post Building a Cloud-Native Payment Orchestration Platform to Accelerate Global Merchant Onboarding appeared first on 91¶¶Òõ.

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Modernizing a Legacy Desktop Application into a Scalable Cloud-Native SaaS Platform /case-study/cloud-services/modernizing-a-legacy-desktop-application-into-a-scalable-cloud-native-saas-platform/ Tue, 12 May 2026 12:45:16 +0000 /?post_type=resource&p=49364 The post Modernizing a Legacy Desktop Application into a Scalable Cloud-Native SaaS Platform appeared first on 91¶¶Òõ.

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Executive Summary

A self-built, cloud-native SaaS platform to modernize its legacy desktop-based solution and support rapid growth across geographies.

Business Challenge

  • Monolithic, legacy desktop application limiting scalability and innovation
  • High operational and infrastructure costs due to on‑premise setup
  • Difficulty supporting global users with consistent performance and availability
  • Need to modernize architecture without disrupting business continuity

Business Challenge

  • Monolithic, legacy desktop application limiting scalability and innovation
  • High operational and infrastructure costs due to on‑premise setup
  • Difficulty supporting global users with consistent performance and availability
  • Need to modernize architecture without disrupting business continuity

Our Solution

  • Designed and built a cloud-native, multi-tenant SaaS platform using micro-services architecture
  • Modernized the legacy application into an API-driven, containerized solution
  • Implemented CI/CD pipelines and agile delivery for continuous enhancements
  • Enabled high availability, performance, and global scalability on cloud

Key Results and Benefits

  • Improved platform scalability and system resilience
    Reduced operational and infrastructure costs
    Faster feature delivery through agile cloud-native engineering
  • Enhanced user experience across regions

Impact Metrics

0 %

Topline growth enabled by platform modernization

0 %

Reduction in operating and infrastructure costs

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post Modernizing a Legacy Desktop Application into a Scalable Cloud-Native SaaS Platform appeared first on 91¶¶Òõ.

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Scaling Global IT Operations for a Multinational Beverage Enterprise Through Centralized Run & Scale Services /case-study/cpg/scaling-global-it-operations-for-a-multinational-beverage-enterprise-through-centralized-run-and-scale-services/ Tue, 12 May 2026 12:45:00 +0000 /?post_type=resource&p=49366 The post Scaling Global IT Operations for a Multinational Beverage Enterprise Through Centralized Run & Scale Services appeared first on 91¶¶Òõ.

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Executive Summary

Explore how a global beverage enterprise centralized IT operations across 23 markets, supported over 4,900 devices worldwide, improved user experience by 15%, and achieved 51% cost savings through intelligent run and scale services.

Business Challenge

  • 140+ contracts across 23 markets (operating companies of Heineken) covering network, compute / storage / collaboration, and workplace services.
  • Services centralization to the Poland Tech Hub encompassing 23 Opcos
  • Retention of 50+ impacted resources across 23 markets (operating companies)

Business Challenge

  • 140+ contracts across 23 markets (operating companies of Heineken) covering network, compute / storage / collaboration, and workplace services.
  • Services centralization to the Poland Tech Hub encompassing 23 Opcos
  • Retention of 50+ impacted resources across 23 markets (operating companies)

Our Solution

TWP

  • Desk side support and field services.
  • Tech enablement and support across 20+ countries
  • MS Teams, Image management, Patching, HW & Certificate mgmt.

MEM

  • 950+ servers monitored and managed across regions
  • Field agents dispatched to 20+ different countries

Network

Network support across global landscape

  • 24*7 coverage of over 4950+ devices including Switches, Server, Backups & Storage
  • Datacenters Support

Impact Metrics

0 %

Improvement to UX baseline within 6 months

0 %

Reduction in ticket count with 100+ bots deployed, starting Day 1

0 %

Cost savings in 3 years

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post Scaling Global IT Operations for a Multinational Beverage Enterprise Through Centralized Run & Scale Services appeared first on 91¶¶Òõ.

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Transforming Global Claims Operations with a Cloud-Native, AI-Enabled Claims Platform /case-study/cloud-services/transforming-global-claims-operations-with-a-cloud-native-ai-enabled-claims-platform/ Tue, 12 May 2026 12:09:00 +0000 /?post_type=resource&p=49358 The post Transforming Global Claims Operations with a Cloud-Native, AI-Enabled Claims Platform appeared first on 91¶¶Òõ.

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Executive Summary

A self-built, cloud-native digital platform to modernize and scale its claims operations.

Business Challenge

  • Legacy and semi‑manual claims processes impacting turnaround time and customer experience
  • Inability to scale claims processing consistently across regions and partners
  • High dependency on manual reviews leading to operational inefficiencies and cost leakages
  • Need for strong data privacy, governance, and compliance across global operations

Business Challenge

  • Legacy and semi‑manual claims processes impacting turnaround time and customer experience
  • Inability to scale claims processing consistently across regions and partners
  • High dependency on manual reviews leading to operational inefficiencies and cost leakages
  • Need for strong data privacy, governance, and compliance across global operations

Our Solution

  • Built a bespoke, cloud-native claims automation platform aligned to clients’s global operating model
  • Embedded AI-enabled claims decisioning with human-in-the-loop for exceptions
  • Designed for multi-region scalability, security, and regulatory compliance
  • Implemented automated data privacy controls and continuous model monitoring

Key Results and Benefits

  • Faster and more consistent claims processing across regions
  • Significant reduction in manual intervention and operational effort
  • Scalable platform supporting rapid business growth
  • Improved compliance, accuracy, and operational efficiency

Impact Metrics

0 %

Reduction in manual processing efforts

0 %

AI model accuracy in claims decisioning

Learn More from Our Whitepaper

AI Accelerators Enable ROI-focused Cloud Modernization with Lower CAPEX

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post Transforming Global Claims Operations with a Cloud-Native, AI-Enabled Claims Platform appeared first on 91¶¶Òõ.

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AI-Led Modernization Of Engineering Applications For Productivity Improvement /case-study/ai/ai-led-modernization-of-engineering-applications-for-productivity-improvement/ Tue, 12 May 2026 12:02:01 +0000 /?post_type=resource&p=49356 The post AI-Led Modernization Of Engineering Applications For Productivity Improvement appeared first on 91¶¶Òõ.

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Executive Summary

US-based manufacturer of irrigation, lighting, sign structures, and utility infrastructure solutions.

Business Challenge

  • Legacy Technology & Fragmented Landscape
  • Standalone systems & processes
  • User Experience & Maintenance Challenges
  • On-prem heavy systems leads to Scalability challenges
  • Lack of standardization across apps & business Units

Business Challenge

  • Legacy Technology & Fragmented Landscape
  • Standalone systems & processes
  • User Experience & Maintenance Challenges
  • On-prem heavy systems leads to Scalability challenges
  • Lack of standardization across apps & business Units

Our Solution

Modernization of Engineering & Manufacturing apps to streamline data transfer between Design, Manufacturing & Sales teams.

  • Application Modernization: Re-engineer legacy applications using modern, scalable technology stack, Refactor to latest version using MS .NET upgrade utility
  • AI-Led Migration and Integration: Use AI tools (GitHub Copilot) to accelerate legacy code analysis and modernization
  • Consistent User Experience: Deliver a unified and responsive user interface across applications & Integrate AI capabilities into business workflows for better efficiency
  • Host applications on Azure & Migration of Oracle to SQL DB using Microsoft SQL Server Migration Assistant (SSMA)

Key Results and Benefits

  • ~25–30% reduction in manual engineering effort
  • 30–40% faster delivery using AI-assisted development and reusable frameworks
  • 25% improvement in task completion time through consistent and responsive UX

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post AI-Led Modernization Of Engineering Applications For Productivity Improvement appeared first on 91¶¶Òõ.

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Transforming Cloud Operations with AI-Driven AIOps, GenAI, and Intelligent FinOps /case-study/cloud-services/transforming-cloud-operations-with-aidriven-aiops-genai-and-intelligent-finops/ Tue, 12 May 2026 11:55:15 +0000 /?post_type=resource&p=49351 The post Transforming Cloud Operations with AI-Driven AIOps, GenAI, and Intelligent FinOps appeared first on 91¶¶Òõ.

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Executive Summary

Innovation‑led adoption of AIOps, GenAI, and AI‑driven FinOps to experiment, validate, and scale intelligent cloud operations for a leading asset management organization.

Business Challenge

  • Heavy reliance on manual incident triage and repetitive L2/L3 activities
  • Limited predictive insights leading to reactive operations
  • Rising cloud costs without real‑time anomaly detection or optimization
  • Knowledge scattered across teams, impacting resolution speed and consistency

Business Challenge

  • Heavy reliance on manual incident triage and repetitive L2/L3 activities
  • Limited predictive insights leading to reactive operations
  • Rising cloud costs without real‑time anomaly detection or optimization
  • Knowledge scattered across teams, impacting resolution speed and consistency

Our Solution

  • Introduced AI‑driven experimentation using AIOps and GenAI capabilities
  • Implemented auto‑triage, self‑healing, and predictive analytics to reduce manual intervention
  • Enabled AI‑assisted knowledge automation for faster issue resolution
  • Piloted AI‑led FinOps for real‑time cost insights and anomaly detection

Key Results and Benefits

  • Proven reduction in manual effort through AI‑based automation
  • Faster and more consistent incident resolution
  • Improved visibility and control over cloud costs
  • Validated AI use cases ready for enterprise‑scale adoption

Impact Metrics

0 %

Total cost savings

0 %

Faster deployments and change cycles

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post Transforming Cloud Operations with AI-Driven AIOps, GenAI, and Intelligent FinOps appeared first on 91¶¶Òõ.

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Secure GenAI Innovation Through A Sovereign Digital Innovation Lab For A Government Ministry In The Middle East /case-study/ai/secure-genai-innovation-through-a-sovereign-digital-innovation-lab-for-a-government-ministry-in-the-middle-east/ Tue, 12 May 2026 11:40:00 +0000 /?post_type=resource&p=49349 The post Secure GenAI Innovation Through A Sovereign Digital Innovation Lab For A Government Ministry In The Middle East appeared first on 91¶¶Òõ.

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Executive Summary

Innovation‑led GenAI experimentation delivered through a secure Digital Innovation Lab to validate high‑impact AI use cases before enterprise scale‑up.

Business Challenge

  • Limited exposure of business stakeholders to practical AI and GenAI capabilities
  • Inability to use public cloud AI platforms due to stringent cybersecurity and data policies
  • Need to validate AI ideas quickly without committing to large‑scale production builds
  • Fragmented approach to innovation, with no structured process for AI experimentation and PoCs

Business Challenge

  • Limited exposure of business stakeholders to practical AI and GenAI capabilities
  • Inability to use public cloud AI platforms due to stringent cybersecurity and data policies
  • Need to validate AI ideas quickly without committing to large‑scale production builds
  • Fragmented approach to innovation, with no structured process for AI experimentation and PoCs

Our Solution

  • Set up a Digital Innovation Lab with a dedicated AI innovation squad and standardized PoC framework
  • Implemented a secure, on‑prem, sovereign AI environment hosting LLMs and GenAI models
  • Conducted business‑led ideation workshops to create an AI idea catalog and prioritize PoCs
  • Delivered time‑boxed Proof‑of‑Concepts (8–10 weeks) covering GenAI, NLP, and intelligent assistants

Key Results and Benefits

  • Faster innovation cycles through structured AI experimentation
  • Secure and compliant adoption of AI and GenAI use cases
  • Improved stakeholder awareness and confidence in AI‑led solutions
  • A repeatable innovation model enabling continuous idea‑to‑PoC execution

Impact Metrics

0 %

Improvement in PoC turnaround time

0 +

AI ideas evaluated, multiple PoCs delivered

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post Secure GenAI Innovation Through A Sovereign Digital Innovation Lab For A Government Ministry In The Middle East appeared first on 91¶¶Òõ.

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Accelerating Insurance Innovation Through AI-Led Proofs Of Concept For A Leading Asset Management Organization /case-study/insurance/accelerating-insurance-innovation-through-ai-led-proofs-of-concept-for-a-leading-asset-management-organization/ Tue, 12 May 2026 11:31:35 +0000 /?post_type=resource&p=49346 The post Accelerating Insurance Innovation Through AI-Led Proofs Of Concept For A Leading Asset Management Organization appeared first on 91¶¶Òõ.

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Executive Summary

AI‑driven insurance innovation delivered through targeted POCs to validate emerging capabilities before scale adoption.

Business Challenge

  • Manual and time‑intensive processes across onboarding and underwriting journeys
  • Long ramp‑up time for new agents impacting sales productivity
  • Need to explore AI‑driven innovation without disrupting core insurance systems
  • Limited ability to rapidly test and validate emerging AI use cases

Business Challenge

  • Manual and time‑intensive processes across onboarding and underwriting journeys
  • Long ramp‑up time for new agents impacting sales productivity
  • Need to explore AI‑driven innovation without disrupting core insurance systems
  • Limited ability to rapidly test and validate emerging AI use cases

Our Solution

  • Executed AI‑led Proof‑of‑Concepts across key insurance journeys
  • Built an AI/LLM‑powered Virtual Training Assistant (PoC) for agent enablement
  • Delivered a Non‑Invasive Medical Underwriting PoC for faster health assessments
  • Enabled digital health ID (ABHA) integration to streamline onboarding

Key Results and Benefits

  • Accelerated validation of AI use cases before enterprise rollout
  • Improved sales readiness through AI‑based training experimentation
  • Faster underwriting decisions via non‑traditional, AI‑assisted approaches
  • Established a scalable innovation foundation for future digital insurance initiatives

Impact Metrics

0 %

Reduction in digital health ID registration time

0 x

Improvement in new sales agent readiness

About 91¶¶Òõ

91¶¶Òõ is a leading global technology services and solutions provider, led by Business and Technology Consulting. 91¶¶Òõ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 91¶¶Òõ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 91¶¶Òõ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About 91¶¶Òõ

The post Accelerating Insurance Innovation Through AI-Led Proofs Of Concept For A Leading Asset Management Organization appeared first on 91¶¶Òõ.

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